The CSC Group offers a range of gambling and entertainment experiences, maximising our patrons’ enjoyment of our Clubs and facilities. The CSC Group’s purpose is to provide an industry best practice responsible gambling environment by not only understanding gambling is a popular recreational pastime, but also a risk-taking activity; and that the overarching responsibility is to minimise harm to individuals and the wider community. We achieve this by having a variety of harm minimisation initiatives.
One of those harm minimisation initiatives is our SmartPlay program, where we provide a variety of steps in place to help people play smarter across our venues. This is also reinforced across the CSC Group with a well-trained team of individuals that you can engage in confidential discussion with about participating in responsible gambling activities. You can find out more about our SmartPlay program by clicking below:
In addition to that all of our team that have exposure to any gambling activity in our venues must undertake Responsible Service of Gambling (RSG) training, but also our own internal SmartPlay training. We also have a number of trained Customer Liaison Officers (CLO’s) across all of our venues, who undertake more extensive SmartPlay training to help deliver on our purpose of minimising harm to individuals and the wider community.
The CSC Group partners with Relationships Australia, who offer a wide array of counselling services to any person who is exposed to gambling. This counselling is not limited to assisting with helping you gamble more responsibly, and includes counselling services for everything from substance abuse, through to domestic violence, or even elder abuse. You can discover more about Relationships Australia by clicking below:
If gambling is a problem for you, ask to speak to one of our loyalty team at any of our venues. They can discuss your options, including our SmartPlay program. Alternatively you can contact Relationships Australia directly, or the Gambling Help Service on 1800 858 858 or visit www.gamblinghelponline.org.au
To view the CSC Group’s Responsible Gambling Policy, please click below:
Responsible Gaming Policy
The information contained on this page is not intended for persons under the age of 18 years or patrons excluded from any venue in the CSC Group. The CSC Group does not permit minors to enter our gaming rooms at any time.